Contact Us

Welcome to Ophelia and Ryder!

We love chatting with our customers and assisting you in any way we can!

You might find the answer to your question in our FAQ pages. If not, please don't hesitate to reach out to us at info@opheliaandryder.com, or through the contact form below. Our friendly Customer Happiness team is here to help!

Response Time: We aim to respond to your message within 48 hours. If your request is urgent, please write "urgent" in the subject line.

Returns Queries: Please visit our Returns Page for information on how to return an item. We advise customers to post their items back to us using a tracked postage method. Returns are processed within 14 days of reaching our warehouse and you'll receive an email confirmation once your return has been processed.

Order Changes: We are usually unable to modify orders once they have been placed, this includes altering shipping methods, and changing or merging orders. However, if you need to cancel your order or make changes to the address, please contact us immediately and include your order number and details of the change in your initial email. 

Feel free to reach out to us anytime—we're here to make your Ophelia and Ryder experience the best it can be!