When it comes to delivering your order, Ophelia and Ryder takes great care to ensure a smooth and efficient process. We understand that receiving your items in a timely manner is important to you, and we strive to meet your expectations.

Our handling and shipping process begins as soon as your order is placed. We are proud to offer fast and reliable shipping from our location in Melbourne. In most cases, your order will be shipped within 2 business days. However, during peak times such as holidays and sales seasons, there may be a slight delay of up to 7 days in order shipment. Rest assured, we are working diligently to get your package on its way to you as quickly as possible.

Once your package has been shipped, you will receive an email notification containing tracking information. This allows you to easily monitor the progress of your delivery and know exactly when to expect your items.

It's important to note that each order is subject to product availability. In the rare event that any item(s) in your order are unavailable, our Customer Service team will reach out to you via email to provide assistance and discuss available options.

COVID-19 Update:

At Ophelia and Ryder, we prioritize the safety and well-being of our customers and partners. We work closely with trusted shipping partners who are taking all necessary safety precautions to minimize the risks presented by the current global pandemic. However, it's important to acknowledge that some border restrictions imposed by national governments may impact the shipment to your destination. If you have any concerns or questions regarding the delivery of your order, please don't hesitate to contact our team at

Duties and Taxes (Orders Outside Australia):

If you are placing an order from outside Australia, please be aware that duties fees and taxes may apply once your order reaches your country. Ophelia and Ryder cannot predict or be held responsible for these additional charges or customs procedures. We recommend contacting your local Customs office for more information. In the event that an order is refused due to unexpected additional fees, Ophelia and Ryder reserves the right to charge for shipping costs both ways, as well as any additional fees incurred.

If you have any issues or questions regarding the delivery of your order, please don't hesitate to contact our team at We are here to assist you and ensure a satisfactory delivery experience.

Returning/Refused Orders:

If you are considering refusing an order, we recommend contacting us beforehand. We will be unable to process a refund until the package is received back at our warehouse. Please note that the returns process can sometimes take longer than expected due to factors beyond our control, such as customs clearance and transit times. We appreciate your patience and understanding in such situations.

Important Information:

- We are unable to redirect orders once they have been dispatched.

- Delivery times provided are approximate and do not account for potential delays caused by payment authorization or destination customs clearance.

Delivery Times:

Ophelia and Ryder operates Monday to Friday, excluding local and public holidays. While we strive to provide accurate delivery estimates, please understand that unforeseen events and force majeure circumstances may occasionally impact delivery times.